The 404 Media website revealed on Thursday that Samsung requires independent repair shops to disclose customers’ names, contact information and complaints in case of repairs.
In addition, repair shops must “immediately” notify Samsung if third-party components are found in the devices in question.
The details are set out in a contract that Samsung requires all independent repairers to sign, otherwise they will not have access to spare parts from the electronics giant.
The revelation has led to a wave of criticism against Samsung, especially as customers are not informed that their data is being passed on.
It is also possible that Samsung’s contracts violate the ‘right to repair’ laws that have been or will be introduced in several US states, including New York, Minnesota and California.
This article originally appeared on our sister publication M3 and was translated and adapted from Swedish.
Author: Mikael Markander, Contributor, Tech Advisor
Mikael writes news across all our consumer tech categories. He has previously worked with Macworld, but today mainly writes for our sister sites PC för Alla and M3. Mikael has a firm grasp on which gadgets are released, and what is happening with the streaming services and the latest AI tools.